What’s Included in Managed IT Support
We focus on the fundamentals that matter every single day – stable systems, responsive support,
and security that quietly does its job in the background.
Unlimited Service Desk
Friendly WA support for everyday issues – printers, logins, Teams, email, you name it.
Fixed-fee, no surprise labour bills.
Device & Patch Management
Standardised builds, automated updates and central management for PCs, laptops and servers.
Less drift, more reliability.
Core Cybersecurity Controls
Endpoint protection, email security, MFA and hardening aligned to Essential 8 principles,
implemented and monitored for you.
Network & Wi-Fi Management
We monitor and manage your switching, routing and Wi-Fi, resolving issues before your staff
feel the slowdowns.
Vendor Management
Telcos, software vendors, line-of-business systems – we coordinate them all so you don’t
get bounced between support queues.
vCIO Reviews & Roadmaps
Quarterly reviews, budget planning and a clear 12–24 month roadmap so IT spend is predictable
and tied to business goals.
24/7 Threat Monitoring & Response
Around-the-clock monitoring of your environment with real-time detection, alerting and
escalation when something doesn’t look right.
Advanced Email Threat Protection
AI-driven filtering for phishing, spoofing, malware and business email compromise.
Clean inboxes, fewer traps.
Simulated Phishing Attacks & Training
Regular simulations with follow-up micro-training to lift staff awareness and reduce the
“human error” risk.
Dark Web Monitoring
Continuous scanning for leaked credentials and breached data tied to your domain —
get notified before criminals use it.
Dedicated Account Manager
A single point of contact who knows your business, understands your environment, and
keeps everything moving proactively.
M365 Intune & Defender Maintenance
Ongoing policy tuning, health checks and optimisation of your Intune, Conditional Access,
Defender and identity protections.
